tag:support.status.atlassian.com,2005:/historyAtlassian Support Status - Incident History2024-03-28T18:40:29ZAtlassian Supporttag:support.status.atlassian.com,2005:Incident/203230422024-03-24T15:35:45Z2024-03-24T15:35:45Zconfluence.atlassian.com Scheduled Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Scheduled</strong> - confluence.atlassian.com will be undergoing maintenance; the service will be unavailable during this time.</p>tag:support.status.atlassian.com,2005:Incident/203034262024-03-20T11:00:57Z2024-03-20T11:00:57Zcommunity.atlassian.com Scheduled Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 11:59 PM PT Tuesday, March 19th<br /><br />- Ending at 4:00 AM PT Wednesday, March 20th<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/200518692024-02-23T12:00:57Z2024-02-23T12:00:57Zcommunity.atlassian.com Scheduled Maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 11:59 PM PT Thursday, Feb. 22nd<br /><br />- Ending at 4:00 AM PT Friday, Feb. 23rd<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/198691712024-01-31T12:00:52Z2024-01-31T12:00:52Zcommunity.atlassian.com Scheduled Maintenance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 11:59 PM PT Tuesday, Jan. 30th<br />- Ending at 4:00 AM PT Wednesday, Jan. 31st<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/194056052023-12-17T01:43:22Z2023-12-17T01:43:22ZSupport Portal will be undergoing maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:43</var> UTC</small><br><strong>Completed</strong> - We are continuing to verify the maintenance items.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:51</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>Scheduled</strong> - The Atlassian Support Portal (support.atlassian.com/requests) will be temporarily down for maintenance on Saturday December 16th, 2023 from 21:00 UTC for up to five hours.<br /><br />During this time, customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete.<br /><br />If your support license includes weekend support and you require urgent assistance please see https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html<br /><br />https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html</p>tag:support.status.atlassian.com,2005:Incident/194065952023-12-13T12:00:21Z2023-12-13T12:00:21Zcommunity.atlassian.com Scheduled Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:47</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>00:55</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 11:59 PM PT Tuesday, Dec 12th<br /><br />- Ending at 4:00 AM PT Wednesday, Dec 13th<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/183162852023-08-30T06:17:15Z2023-08-30T06:17:15ZMultiple product logins<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Resolved</strong> - Between 4:30AM UTC to 6:00AM UTC, we experienced issues for users attempting to login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for login to Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.</p>tag:support.status.atlassian.com,2005:Incident/179396872023-07-23T21:56:52Z2023-07-23T21:56:52Zconfluence.atlassian.com is undergoing maintenance<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Scheduled</strong> - confluence.atlassian.com is undergoing maintenance</p>tag:support.status.atlassian.com,2005:Incident/178930942023-07-19T11:00:42Z2023-07-19T11:00:42Zcommunity.atlassian.com Scheduled Maintenance<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 11:59 PM PT Tuesday, July 18<br /><br />- Ending at 4:00 AM PT Wednesday, July 19<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/177793722023-07-06T15:37:19Z2023-07-14T05:02:44ZPerformance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:support.status.atlassian.com,2005:Incident/177788562023-07-06T13:32:53Z2023-07-06T13:32:53ZIntermittent errors during login for some customers<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Resolved</strong> - Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p>tag:support.status.atlassian.com,2005:Incident/177041152023-06-28T14:54:05Z2023-06-28T14:54:05Zcommunity.atlassian.com Scheduled Maintenance<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>00:26</var> UTC</small><br><strong>Scheduled</strong> - Atlassian Community (community.atlassian.com) scheduled maintenance window:<br /><br />- Starting at 9:30 AM CT Wednesday, June 27th<br /><br />- Ending at 11:00 AM CT Wednesday, June 27th<br /><br />There might be some downtime during the window and the site could be completely unavailable for about an hour if/when the servers are restarted.</p>tag:support.status.atlassian.com,2005:Incident/174231722023-05-31T14:37:36Z2023-05-31T14:37:36ZPublic Issues Tracker (jira.atlassian.com) will be upgraded<p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Scheduled</strong> - jira.atlassian.com will be upgraded to Jira 9; the service will be unavailable for a portion of the upgrade window (~1h).</p>tag:support.status.atlassian.com,2005:Incident/172501232023-05-15T04:51:10Z2023-05-23T23:54:47ZMedia capabilities degraded<p><small>May <var data-var='date'>15</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Resolved</strong> - Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>04:12</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the outage and have mitigated the problem. We are now monitoring closely.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>03:39</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for <SOME/ALL> Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.</p>tag:support.status.atlassian.com,2005:Incident/169469422023-04-23T23:17:18Z2023-04-23T23:17:18Zconfluence.atlassian.com is under maintenance<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:support.status.atlassian.com,2005:Incident/168522162023-04-13T23:01:57Z2023-04-13T23:02:46ZAtlassian Support is slow / not loading pages. Customers may be impacted when creating tickets.<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Resolved</strong> - Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally.<br /><br />Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>22:45</var> UTC</small><br><strong>Update</strong> - Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally.<br /><br />Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Update</strong> - We are still investigating the issue with Atlassian Support. If you are unable to open a support ticket during this time please use the page https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Update</strong> - We are still investigating this issue. During this time you might not be able to open a support ticket. If you need help, please navigate to https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with Atlassian Support and correlated services.<br />Some customers may experience slowness or errors during ticket creation.</p>tag:support.status.atlassian.com,2005:Incident/166094342023-03-22T20:13:03Z2023-03-22T20:13:03ZKnowledge Base and Documentation Search Outage<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Resolved</strong> - Knowledge Base and Documentation Search Outage is Resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Monitoring</strong> - A patch has been applied to search with positive results. We will continue to monitor.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of intermittent errors for ALL Atlassian Support Knowledge Base and Documentation users. Root cause looks to be a rotation of API keys. The affected Keys are being updated.</p>tag:support.status.atlassian.com,2005:Incident/165125522023-03-15T15:27:04Z2023-03-15T15:27:04ZSupport tickets are erroneously reported as 'Resolved'<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Resolved</strong> - From approximately 14:00 to 15:00 UTC, some support tickets were wrongly reporting the 'Resolved' status when viewed from our Support Channel. The issue was caused by a corrupted cache in our support application and everything should be correct by now.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Investigating</strong> - When viewed through our support channel, some open tickets will be displayed on the "Resolved" status. We're currently investigating this issue and will post more updates soon.</p>tag:support.status.atlassian.com,2005:Incident/162840912023-02-26T21:35:06Z2023-02-26T21:35:06Zconfluence.atlassian.com is undergoing maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Scheduled</strong> - confluence.atlassian.com is undergoing maintenance</p>tag:support.status.atlassian.com,2005:Incident/161683942023-02-16T20:48:58Z2023-02-16T20:48:58ZPreferences Center Outage<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Investigating</strong> - Email Preferences Center is currently experiencing intermittent issues. We're currently investigating the issue.</p>tag:support.status.atlassian.com,2005:Incident/160551532023-02-07T19:30:37Z2023-02-07T19:30:37ZAtlassian Community Scheduled Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Scheduled</strong> - Due to a scheduled update, the Community may be unavailable for up to one hour between 1:00PM - 2:30PM CST Tuesday, February 7th. Thank you for your patience and understanding.</p>tag:support.status.atlassian.com,2005:Incident/158709282023-01-18T11:37:34Z2023-01-18T11:37:34ZAttachments not appearing on support tickets - unable to view or download attachments<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:37</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.<br /><br />If attachments that were uploaded between 08:12 UTC and 09:53 UTC on 18-Jan-2023 are not appearing on your Atlassian support ticket, please re-upload the attachment(s) to your support ticket again.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Monitoring</strong> - The incident has been resolved and our engineering teams are actively monitoring this situation.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Investigating</strong> - At the moment, it is not possible to download or view attachments on support tickets. There is an issue with the attachments service on support.atlassian.com. Users are shown an error message "Something went wrong!" and attachments are not loading.<br /><br />Please be advised that this issue only affects support.atlassian.com. Jira Service Management attachment services are working as expected.<br /><br />Our internal services teams are actively working on this incident - they have identified the faulty service and are working towards a resolution. We'll send the next update within the next 4 hours.</p>tag:support.status.atlassian.com,2005:Incident/156660862022-12-20T16:15:38Z2022-12-20T16:15:38ZScheduled Maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Resolved</strong> - Scheduled maintenance completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Monitoring</strong> - We are temporarily unavailable due to scheduled maintenance.</p>tag:support.status.atlassian.com,2005:Incident/147033902022-12-09T00:48:48Z2022-12-09T00:48:48Zsupport.atlassian.com certificate expiry<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>00:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>00:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an expired certificate for support.atlassian.com. We will provide more details once we identify the root cause.</p>tag:support.status.atlassian.com,2005:Incident/145064952022-12-06T16:20:57Z2022-12-06T16:20:57ZDown for maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Resolved</strong> - Maintenance completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Monitoring</strong> - Maintenance completing.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Identified</strong> - Currently under scheduled maintenance.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Investigating</strong> - We are currently unavailable due to a scheduled maintenance.</p>