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Here we will post updates about Atlassian Support's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Support Portal
Operational
90 days ago
99.92
% uptime
Today
Ticketing
Operational
90 days ago
99.92
% uptime
Today
Knowledge Base
Operational
90 days ago
99.94
% uptime
Today
Community
Operational
90 days ago
99.97
% uptime
Today
API Docs
Operational
90 days ago
99.97
% uptime
Today
Public Issues Tracker
Operational
90 days ago
99.92
% uptime
Today
Training
Operational
90 days ago
99.97
% uptime
Today
Blogs
Operational
90 days ago
99.97
% uptime
Today
Careers
Operational
90 days ago
99.97
% uptime
Today
Content Delivery
Operational
90 days ago
99.97
% uptime
Today
Search
Operational
90 days ago
99.97
% uptime
Today
Downloads Access
Operational
90 days ago
99.97
% uptime
Today
Preferences Center
Operational
90 days ago
99.97
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
May 14, 06:48 UTC
Update -
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 06:40 UTC
Update -
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 06:39 UTC
Monitoring -
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
May 14, 05:43 UTC
Update -
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
May 14, 05:34 UTC
Update -
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
May 14, 05:24 UTC
Identified -
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
May 14, 05:11 UTC
Investigating -
We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.
May 14, 05:03 UTC
Resolved -
Upon further investigation, it was identified that Atlassian support was not affected due to this incident and is operating as usual.
May 8, 02:02 UTC
Investigating -
We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
May 8, 01:31 UTC
Resolved -
The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue. We will provide more details once we identify the root cause
May 2, 02:47 UTC
Update -
We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets. We will share updates here as more information becomes available.
May 2, 02:00 UTC
Update -
We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets. We will share updates here as more information becomes available.
May 2, 01:38 UTC
Investigating -
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
May 2, 01:38 UTC