Support tickets are erroneously reported as 'Resolved'

Incident Report for Atlassian Support

Resolved

From approximately 14:00 to 15:00 UTC, some support tickets were wrongly reporting the 'Resolved' status when viewed from our Support Channel. The issue was caused by a corrupted cache in our support application and everything should be correct by now.

Posted 2 years ago. Mar 15, 2023 - 15:27 UTC

Investigating

When viewed through our support channel, some open tickets will be displayed on the "Resolved" status. We're currently investigating this issue and will post more updates soon.

Posted 2 years ago. Mar 15, 2023 - 14:57 UTC

This incident affected: Support Portal.