Training - Some class registrations and completions are not available
Incident
Report for Atlassian Support
Postmortem
A backup of our system from 2020-12-14 was erroneously restored by our service provider during routine maintenance on 2021-01-03. After identifying the cause of the issue we restored the backup taken before routine maintenance and have restored normal services. Atlassian will be conducting a thorough review with our vendor to ensure that restoration processes are automated in a fashion that will not cause this type of incident to reoccur.
Resolved
The issue has now been resolved and the service is operating normally.
Update
We are continuing to monitor for any further issues.
Monitoring
The service has been restored for all transactions (such as purchases) prior to 01-03-2021 21:30 UTC.
https://training.atlassian.com is available for use.
We are still working to restore transactions made between 01-03-2021 21:30 UTC and 2021-01-04 22:50 UTC.
https://training.atlassian.com is available for use.
We are still working to restore transactions made between 01-03-2021 21:30 UTC and 2021-01-04 22:50 UTC.
Identified
Customers who have purchased or completed courses between 2020-12-14 will no longer see their purchases or completed work.
A backup of our system from 2020-12-14 was erroneously restored during routine maintenance. We are in process of restoring a more recent backup. The site will remain down to prevent purchases or activity which may not be restored.
A backup of our system from 2020-12-14 was erroneously restored during routine maintenance. We are in process of restoring a more recent backup. The site will remain down to prevent purchases or activity which may not be restored.
This incident affected: Training.