Atlassian Support is slow / not loading pages. Customers may be impacted when creating tickets.
Incident
Report for Atlassian Support
Resolved
Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Update
Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian.com. The issue has now been resolved and the service is operating normally.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Update
We are still investigating the issue with Atlassian Support. If you are unable to open a support ticket during this time please use the page https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
Update
We are still investigating this issue. During this time you might not be able to open a support ticket. If you need help, please navigate to https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue with Atlassian Support and correlated services.
Some customers may experience slowness or errors during ticket creation.
Some customers may experience slowness or errors during ticket creation.
This incident affected: Support Portal and Ticketing.