Unable to raise support tickets via Support Portal

Incident Report for Atlassian Support

Resolved

GSAC tickets are getting created post LD update
LD has posted an update https://status.launchdarkly.com/incidents/br3ssf4zl33c that they have recovered.

Posted Jul 06, 2022 - 07:03 UTC

Update

This incident was caused due to an outage to LaunchDarkly which has since recovered and we have gained full capability.
LD has posted an update https://status.launchdarkly.com/incidents/br3ssf4zl33c that they have recovered.
We will continue to monitor but there are no more failures reported.

Posted Jul 06, 2022 - 04:38 UTC

Monitoring

We have identified the root cause of errors while submitting support tickets and have mitigated the problem. We are now monitoring closely.

Posted Jul 05, 2022 - 23:21 UTC

Identified

We are investigating an issue with submission of support tickets that is impacting all Atlassian Support Cloud customers. We will provide more details within the next hour.

Posted Jul 05, 2022 - 20:08 UTC

This incident affected: Support Portal and Ticketing.