Multiple customer sites have lost access to Support tickets
Incident
Report for Atlassian Support
Resolved
The feature flag causing the issue has been reverted, fixing the problem. With that this incident is resolved.
Update
Customers continue to encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team is engaged and continues investigation. However, the root cause remains unclear. We will provide next update in 3 hours or sooner.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team is engaged and continues investigation. However, the root cause remains unclear. We will provide next update in 3 hours or sooner.
Update
Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes.
Update
Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team continues investigating. The root cause remains unclear.
We will provide next update in 60 minutes.
Ticket creation works and created tickets are visible to the Atlassian teams.
The Atlassian team continues investigating. The root cause remains unclear.
We will provide next update in 60 minutes.
Investigating
We are aware that access to created Ecohelp support tickets is not available for some of our customers. Our team is investigating this issue.
Repeat creation of tickets is not required as the created tickets are visible to the Atlassian teams.
We will provide next update in 60 minutes.
Repeat creation of tickets is not required as the created tickets are visible to the Atlassian teams.
We will provide next update in 60 minutes.
This incident affected: Support Portal, Ticketing, Knowledge Base, Community, API Docs, Public Issues Tracker, Training, Blogs, Careers, Content Delivery, Search, Downloads Access, and Preferences Center.